support

Recommended considerations before configuring a BOX IT Design product

Before purchasing a Tablet and a secure Tablet Case / Enclosure you should make sure you have the right information in order to get the optimal solution and return on investment. We provide a questionnaire helping you to evaluate which points should be addressed.

BOX IT Design, our resellers, sales partners and sub suppliers within hardware & software will be able to help you put together the the right solution.

 

Logistics, Packaging, Certificates, Export preparation & Shipping

BOX IT Design has worldwide experience with large projects and installations. We are each year shipping several thousands of units which require knowledge about international trade and legislation. Lots of valuable time can be lost, not being able to ship accordingly to national or territorial procedures, dictates and instructions. Our products, packaging, pallets all meet the requirements of today.

Installation, Assembly Instructions, User Guides & Maintenance

Installation
Most of our larger customers use professional shop fitters making sure the hardware and peripherals are installed correctly.

Assembly Instructions & User guides
We therefore always supply information about where to find the Assembly Instructions. Customized project sometimes have their own installation guide made if required. You will also find a range of our standard instructional videos on YouTube.

Maintenance
We urge our customers to make sure maintenance instructions are followed. Main focus should be on appearance and making sure the solutions works presenting your company in the best way possible.

Support, Spare Parts, Warranty, Returns & Sustainability & Disposal

Support
Please see if your challenge can be answered by the FAQ list. If not please send us an e-mail to our support department at support@boxit-design.com with your support question as specific as possible.

Spare Parts
It is very seldom that spare parts for a BOX IT Design product are required. When larger projects are handled we offer a spare part box in order to get spare parts from your local department for smooth handling. If you require a spare part please mail your request as specific as possible to our support department at support@boxit-design.com

Warranty
For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by BOX IT Design are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights. BOX IT Design Warranty does not apply to 3rd party products that are not BOX IT Design branded, even if packaged or sold with BOX IT Design products. Non-BOX IT Design branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer.

Returns
Returns are only possible for BOX IT Design standard products. Customized products or branded products can not be returned. Products purchased through other resellers must be returned in accordance with their respective returns and refund policy. The item being returned most be in its original package and repackaged with all the fastenings, cords, and documentation that were included when the product was received. The product must appear as new in order to be resold.

Sustainability & Disposal
Most BOX IT Design products are made of aluminum which is a very reusable material and has a very little green impact. We are very conscious and concerned about the environment and believe in sustainability and recycling. Please protect the nature and dispose packaging and obsolete products accordingly to your national legislations.

Send mail to our Support Department.

Reseller, Partner Terms & Conditions

Dear Reseller, Partner or Potential Reseller.

We are proud on having our products displayed all over the world. This we can accredit to our Resellers and Partners.

As you may know we have a Reseller and Partner strategy, working closely together in order to accommodate your customer´s needs. All terms and conditions and agreements are to be accessed with your log-in to the Reseller area.

We aim to keep all data and illustrations up to date alongside product and pricing material. We are always open towards suggestions on how to improve the content.

Website Use Terms & Conditions

Welcome to our website.  We maintain this web site as a service to our Resellers and Partners for business and educational purposes only and not to provide any specific advice.  By accessing, browsing, or using our website, you are agreeing to comply with and to be bound by the following terms and conditions.  Please review the following terms carefully.  If you do not agree to these terms and conditions, you should not use this web site.  Note that the terms “we,” “our,” and “us” used below refer to BOX IT Design ApS (Ltd.).

Business Terms, Legal information, Code of conduct & Disclaimers

Business Terms of Sale and Delivery shall apply to any sale of products/services (deliveries) by BOX IT Design Ltd.,  (in the following referred to as BID) unless otherwise specified in a separate document which has been explicitly accepted by BID. Additions and amendments as per e.g. any terms of purchase on the part of the Purchaser are not accepted unless otherwise explicitly stated and agreed upon. Please see complete Business Terms by clicking “Read more” below.

FAQ Frequently asked questions

Can I purchase goods directly from BOX IT Design?
No, BOX IT Design only sell products through Resellers and Partners. Please contact us to find a Reseller or Partner near you.

What is the difference between a Reseller and a Partner?
Our Resellers are suppliers on behalf of BOX IT Design. Partners could be hardware, software distributors or shop fitters who might also be reselling BOX IT Design products. Our Partners mainly work with customized projects with a good match between services.

Where do I find a Reseller or Partner?
Please contact the BOX IT Design sales team. Our sales team will listen to your needs and offer initial advice for your project. Based on their assessment they will connect you to a reseller or partner.